Terms and Conditions

Please read the following terms and conditions before choosing to book a furnished serviced apartment with Chola Serviced Apartments.

1. Bookings and rates

Bookings can be made for 1 bedroom apartments with a minimum 2-night stay. 2 bedroom apartments, however, require a minimum 3-7 night booking. All rates are might change at any time. The rental rate varies depending on how long you are staying, the fit out of the apartment and location. Rates are at the discretion of Chola Serviced Apartments, they also take into account seasonal trends.
Bookings are only tentatively confirmed until receiving your 20% deposit payment. All accommodation must be paid for in advance or upon arrival. In the unusual case that your choice of apartment is not available, Chola Serviced Apartments reserves the right to provide alternative accommodation of a similar standard.

2. Payments

Payments can be made by either Cash, Electronic Funds Transfer, Credit Card or Direct Bank Deposits.
Payments made by cash, electronic funds transfer or direct bank deposits will also require a credit card on file for security. Sorry, but we do not accept cheques.

3. Key Collection

All check-ins within normal business hours should attend our office where you will be shown to your apartment by one of our staff. For check-ins out of normal business hours, an appointment must be made within normal business hours and a phone call to the after hours mobile number provided on your confirmation 30 mins prior to arrival for a duty manager to meet you at our office for check-in.

4. Guest Responsibilities

It is the responsibility of every guest to read and follow the terms & conditions.
It is the responsibility of all guests to report any issue with the property to the Management. This includes any disturbance, damage, loss or any criminal matter relating to the property.
Apartments are to be used only for accommodation. Parties or commercial use is strictly prohibited.
All damages and breakages are payable (see ‘Damages & Breakages’ section).
The number of tenants must not exceed the maximum number allowed and listed on your booking confirmation. If a property is reported to be overloaded, the tenants will be asked to vacate, with no refund given.
All apartments are privately owned, please respect this and do not move the furniture around and ensure that doors and windows are locked while vacating.
A departure clean is payable.
Please consider other residents, guests and tenants at all times and remember that your accommodation is in a residential apartment block with other people to consider.

5. Damages and breakages

Your credit card details will be held as security. Any breakages or damage to the apartment will be paid for by the guest. In the event of damages incurred by you or your visitors to the apartment, you will be charged in accordance with the damages and a receipt will be forwarded to your nominated email address.

6. Trademark and Copyright

The Site contains “Chola Serviced Apartment” logos, trade and service marks and devices (including the word “Chola Serviced Apartment”) and other valuable trade or service marks owned by Chola Serviced Apartment or licensed to Chola Serviced Apartment to distinguish its offerings. These trade and service marks and related intellectual property are protected. Use of any of the contents of this Site without the express written consent of Chola Serviced Apartment is prohibited. The pieces of information in the Site are either owned exclusively by Chola Serviced Apartment or licensed by Chola Serviced Apartment.

7. Security & Non Confidentiality

Chola Serviced Apartment does not warrant and can ensure the security or confidentiality of any information which you transmit to Chola Serviced Apartment.

8. Governing Law & Jurisdiction

The laws in force in India govern these Conditions and by booking a stay with us you agree to submit to the exclusive jurisdiction of the courts of India.

9. Additional Services

Chola Serviced Apartments can also arrange for the following services, subject to availability and occupancy restrictions within the apartments. Please request when booking to help ensure availability.

Portable/fold-up beds
Cots/highchairs
Additional Housekeeping

Privacy policy

Chola serviced apartments understand and appreciate that you are concerned about your privacy and about the confidentiality and security of information we may gather about you. We are committed to protecting your privacy. This privacy policy explains how your personal information will be treated as you interact with Chola serviced apartments. We are committed to using our customers’ information only in a responsible manner. We are committed to respecting your privacy and adhering to the principles of applicable data protection and privacy laws. Below is the privacy policy which explains how we protect your privacy & confidentiality

1. Your personal information is important to us

“Personal information” is information that identifies you or could identify you. The types of personal information we collect may include your name, address, phone number, email address, date of birth, passport and visa information, transaction information and financial details. We may also keep a record of products and services that you acquire from us.
Chola serviced apartment assures you that your personal information shall not be permitted to be used/disclosed, save for the purpose of doing the intended business with you, or if required to be disclosed under the due process of law.

2. Information & promotional emails

From time to time promotional emails with regards to the interest you have shown will be sent to you.
You can anytime prefer to not receiving the emails by unsubscribing from it.

3. Cookies

We use “cookies” to help enhance your experience on the websites. Cookies are pieces of information that a website transfers to your computer’s hard disk for record-keeping purposes.
Cookies make it easier for you to fill out forms, book online and can ensure that information provided to you is most relevant to your interests. Cookies can also provide us with information on how our customers use our websites so that we can continually improve the design of the websites.

4. Security

We follow strict security procedures in the storage and disclosure of information, which you have given us. This is to prevent unauthorized access or unlawful processing of your personal information.
For additional peace of mind, credit card details are not recorded on the Chola Serviced Apartments site when booking a room.

5. The Rights of users

Users have the right, at any time, to know whether their Personal Data has been stored and can consult the Data Controller to learn about their contents and origin, to verify their accuracy or to ask for them to be supplemented, cancelled, updated or corrected, or for their transformation into anonymous format or to block any data held in violation of the law, as well as to oppose their treatment for any and all legitimate reasons
Our users have the right to know everything about their consent.

6. Accessing your information

We will store the personal information we get from you by means of both written and digital up to certain years depending on your frequency.
Your information will be deleted after a few years of inactivity.

7. Complaints handling

If you have any complaints regarding our online and offline presence you can anytime write to us. All your complaints will be answered within 5 working days.
If you don’t get any updates within 5 working days, make a call to us.

8. Reservation Policy

Please carry a valid government-issued photo identity and address proof with you for Check-In Procedure. The Credit/Debit Card Holder should be one of the travellers if you have booked with us using any one of the later.

9. Cancellation Policy

Cancellations made 15 or more days before check-in date will be free while cancellations made more than 7 days in advance but less than 15 days will incur a cancellation charge of 1 night tariff.
Cancellations made 0 to 7 days in advance will incur a 100% charge of the booking.

10. Refund policy

Any refund will take at least 15 days to process.
In case of a full refund on cancellation, there will be a deduction of approximately 5-7% as payment processing charges.

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